Version 2a7ebaec
Effective 8 November 2026.
SIGNAL is operated by SIGMAS INC., a Delaware corporation with its principal place of business at 15370 Fairfield Ranch Road, Chino Hills, CA 91709, United States ("SIGMAS", "we", "us"). These Terms govern use of signal.sigmas.com, coach.sigmas.com, and anything we publish on your behalf.
There are two kinds of account and the Terms differ for each. Part A applies to everyone. Part B applies to Coaches. Part C applies to Clients.
You sign in with a link sent to your email address. That link is how we know it is you, so keep access to that mailbox secure and tell us promptly if you lose it. You are responsible for what happens under your account.
You must be at least 18 years old to hold an account. If you are a Coach and you work with anyone under 18, see clause 17.
Do not use SIGNAL to break the law, to harass anyone, to upload content you have no right to upload, or to attempt to reach data belonging to another account. We may suspend an account that does.
How we handle your information is set out in two documents, both of which form part of these Terms:
Where the two disagree, the Privacy Policy governs your rights.
"Your Content" means anything you put into SIGNAL: photographs, video, audio, written text, programme designs, exercise descriptions, messages, training results, logged sessions, reviews, testimonials, your name, your likeness and your social handles.
You keep ownership of Your Content. Nothing here transfers it to us.
By uploading Your Content you grant SIGMAS a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, publish, perform and display Your Content:
(a) To run the service. Showing a programme to the Client who subscribed to it, delivering a message to its recipient, rendering your profile photograph on your public page, sending you email about your account.
(b) To promote SIGNAL and SIGMAS. On our websites, in advertising on any platform including paid social, in email, in printed material, in sales decks and proposals, in case studies, at events, and in pitches to prospective Coaches, Clients and investors.
(c) To promote you. Coaches, this is also how we market your business for you under the SIGMAS programme.
We may make editorial changes to Your Content when we use it under clause 5(b) and 5(c), and we do this to make promotional material work harder. That includes:
We will not edit Your Content so as to state something about you that is untrue, and we will not present an edited result or an edited claim as though it were an unedited one.
We may credit you by name, business name or social handle, and we may link to your profile. We are not obliged to credit you in every use. Where the law gives you moral rights in Your Content, you waive them to the extent permitted, and where they cannot be waived you agree not to enforce them against us in a way that would stop an ordinary promotional use permitted here.
The licence in clause 5(a), to run the service, lasts while your account is open.
The licence in clause 5(b) and 5(c), to promote, continues after you leave, but only for material already created or placed before you left. We will not put Your Content into new promotional material once you have closed your account or withdrawn promotional consent under clause 9.
We will stop new uses within 30 days of your request. We are not required to recall printed matter already distributed, nor to alter a third party's archived copy of something we published, nor to re-edit material in which Your Content is incidental.
You can turn off clause 5(b) and 5(c) at any time in your account settings, or by emailing signal@sigmas.com. Clause 5(a) stays on while your account is open, because without it the product cannot work.
Turning it off is not a breach of these Terms and we will not close your account or change what you pay because of it.
You confirm that you own Your Content or have permission to upload it, and that our use of it under these Terms will not infringe anyone's rights.
If Your Content shows another person, you confirm you have their permission for it to be used and edited as described in clauses 5 and 6. Coaches, this matters most: see clause 17.
The SIGNAL and SIGMAS names, the software, the site designs and anything we produce remain ours. The promotional material we make from Your Content is ours, though Your Content within it remains yours.
You may close your account at any time. We may suspend or close an account that breaches these Terms, with notice where it is reasonable to give it. Clauses 5(b), 6, 7, 8, 10, 13, 14, 15 and 16 survive.
SIGNAL is provided as is and as available. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that SIGNAL will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any particular result will be achieved.
We are not a party to the coaching. A Coach's programmes, advice, pricing, qualifications and conduct are theirs. We do not review, endorse or supervise them.
To the fullest extent permitted by law:
(a) No indirect loss. We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for lost profits, lost revenue, lost business, lost goodwill, lost or corrupted data, or the cost of substitute services, however caused and on any theory of liability, even if we were advised such loss was possible.
(b) Cap. Our total aggregate liability arising out of or relating to SIGNAL or these Terms will not exceed the greater of (i) the amounts you actually paid us in the twelve months immediately before the event giving rise to the claim, or (ii) one hundred US dollars (US$100).
(c) Injury and outcomes. We are not liable for any injury, illness, aggravation of a condition, or failure to achieve a training or business outcome. Training carries risk, and a programme is not medical advice.
(d) Third parties. We are not liable for the acts or omissions of a Coach, a Client, or any third-party service we use to provide SIGNAL, including our hosting, email and payment providers.
(e) Time limit. Any claim must be brought within one year of the event giving rise to it, or it is permanently barred, to the extent the law allows a shorter period to be agreed.
(f) Allocation of risk. These limits apply even if a remedy fails of its essential purpose, and they reflect the agreed allocation of risk between us. Our pricing would be materially different without them.
Nothing here excludes or limits liability that cannot lawfully be excluded, including for fraud, fraudulent misrepresentation, gross negligence or wilful misconduct, or for death or personal injury caused by our negligence. Some jurisdictions do not allow certain exclusions, in which case the exclusion applies only so far as permitted and your statutory rights are unaffected.
You will indemnify, defend and hold harmless SIGMAS, its officers, employees and contractors against any claim, demand, loss, liability or expense, including reasonable legal fees, arising from:
We will tell you promptly of any claim and will not settle it without your agreement, which you will not unreasonably withhold.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You and SIGMAS submit to the exclusive jurisdiction of the state and federal courts located in Delaware, and each waives any objection to venue there.
Nothing in this clause removes a consumer's right to bring proceedings in their own country of residence where the law gives them that right.
You are responsible for the lawful basis on which you upload anything about a Client.
Before you upload a photograph, video or result that identifies a Client, you must have that Client's permission for it to be used and edited as clauses 5 and 6 describe. We give you a consent form to use. If a Client withdraws permission, tell us and we will stop new uses as clause 8 describes.
Do not upload anything about a person under 18 without written consent from their parent or guardian.
Health information about a Client, which includes injuries, body measurements, progress photographs and medical notes, is sensitive. Only upload it where you have a clear basis for doing so and only where SIGNAL provides a field for it.
You set your own prices, your own programmes and your own advice. You are not our employee, agent or partner. The coaching relationship is between you and your Client, and you are responsible for it, including for any injury, outcome, refund, complaint or claim arising from it.
You confirm you hold the qualifications, registrations and insurance that your jurisdiction requires.
US$5,000 on acceptance, then US$1,000 a month. All amounts are in US dollars and exclusive of any tax, which is added where we are required to charge it.
The upfront fee is due when you accept your place and is what reserves it in a cohort. It is non-refundable once your cohort has started, because the place cannot be resold after that point. If we cancel your cohort before it starts, you get all of it back.
The monthly fee begins 30 days after your cohort starts, not on the day you paid, and recurs on that date each month. Your first month is covered by the upfront fee. The programme runs 24 weeks, and the subscription continues month to month afterwards until you cancel.
Your enrolment page shows the exact date your first monthly payment is due before you pay anything.
Minimum term. The 24 weeks of the programme are a commitment. Cancelling inside that period does not end the remaining payments, and we may invoice them when they fall due. We are not obliged to accept an early exit, and where we do we are not obliged to refund anything already paid.
Cancelling after the minimum term takes effect at the end of the month you are in. You keep access until then. There is no partial month and no pro-rata refund.
If a payment fails we will tell you and try again. If it is still unpaid after 10 days we may suspend your access, and after 30 days we may close your account. Suspension does not pause what you owe, and amounts overdue by more than 30 days may carry interest at 1.5% a month or the maximum the law allows, whichever is lower, plus the cost of collection.
Prices can change with at least 30 days' written notice, taking effect at your next renewal. Your current minimum term is not repriced.
Chargebacks. Raising a chargeback instead of contacting us is a breach of these Terms. We may suspend your account while it is resolved and recover the chargeback fee.
Payments are taken by Stripe. We do not see or store your card number.
You are the seller. Your Clients buy from you, not from us. We provide the software and the payment plumbing.
You need a Stripe account to charge anything. We set one up for you through Stripe Connect; Stripe asks for your identity and a bank account and runs its own checks. Free programmes need none of this. We cannot pay you until Stripe says your account is ready, and whether it is ready is Stripe's decision rather than ours.
The money is yours from the moment it is taken. It is paid into your Stripe account and out to your bank on Stripe's schedule. We never hold it.
Because you are the seller: refunds are yours to give, and Stripe's processing fees come out of what you receive. Our platform fee is deducted automatically from each payment at the rate that applies to your account. That rate, including any volume bands, is shown on your Getting paid page and we will tell you before we change it.
Chargebacks are yours. When a client disputes a payment, Stripe charges the disputed amount and its dispute fee to your account, not to ours. Responding to the dispute is yours too: you hold the evidence of what you delivered, and we cannot argue it for you. If a dispute takes your balance below zero, Stripe recovers it from what you earn next. Stripe manages credit and fraud risk on your account and carries any balance that proves unrecoverable, which is why Stripe may limit what you can charge, hold a payout, or ask you for more information at any point. Those are Stripe's decisions rather than ours and we cannot overturn them.
Persistent disputes are still a reason for us to stop working with you under clause 12.
You are responsible for your own tax, including any sales tax or VAT on what you sell, and Stripe reports your earnings to the tax authority where required.
We publish a profile page for you. You are responsible for what it claims. We may edit it for clarity, length, formatting or performance under clause 6, and we may decline to publish a claim we think is unsubstantiated.
SIGNAL carries training programmes written by your Coach. It is not medical advice and we are not your healthcare provider. Talk to a doctor before starting or changing how you train, and stop if something hurts.
Your coaching relationship is with your Coach, not with SIGMAS. We provide the software they use. Your Coach sets your programme, your price and your schedule, and is responsible for the coaching itself.
Your Coach can see what you give them and what you do in the app: your contact details, the programmes you subscribe to, which sessions you complete or skip, the calls you book, and the messages you send them. If you work with more than one Coach, each one sees only their own relationship with you. They do not see each other.
Your Coach may ask to use your photographs, video, results or a testimonial to promote their coaching, and clauses 5 to 9 then apply to that material. This is your decision and you can say no, or change your mind later, and neither affects your coaching or what you pay.
Your Coach sets the price, not us. What you see before you subscribe is what you pay.
The price you start on is the price you keep. If your Coach raises the price of a programme, that applies to people who join afterwards. Your subscription stays at the price it began on until you cancel it.
A monthly programme renews on the same date each month until you cancel. A one-off programme is charged once.
You can cancel at any time, in your own Programmes screen, without asking your Coach. Cancelling takes effect at the end of the period you have paid for; you keep access until then. We do not refund part of a month.
If a payment fails we will tell you and try again for up to 10 days, after which the subscription ends and you lose access to that programme. Your account and anything else you are on are unaffected.
Who you are paying. Your Coach is the seller of their own programmes. SIGMAS operates the platform and processes the payment through Stripe on the Coach's behalf. Refunds, beyond the rules above, are a matter for your Coach.
Free programmes cost nothing and can be left at any time.
We do not see or store your card number.
We may update these Terms. If a change materially reduces your rights, we will tell you by email at least 14 days before it takes effect, and continuing to use SIGNAL after that means you accept it. If you do not, close your account.
signal@sigmas.com